Central's Claims Service

An insurance policy is essentially nothing more than a promise to pay for covered losses that occur to your assets. At Central, we take this promise seriously, from the minute you accept the policy, to the moment a loss occurs, and beyond. While we hope that you never have need for our claims services, you can rest assured that Central is committed to fulfilling this promise with courteous and efficient handling of your claim.

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Don't take our word for it...
Here's what our customers have to say.

    "On behalf of myself, my husband and our family, we would like to thank you for the prompt, professional and courteous manner in which you handled our claim. Your involvement with our claim really helped to make a bad situation tolerable. We cannot thank you enough!" — An Ohio Insured

    "I was very pleased with how my claim was handled. Many people have been telling me that this is a good time to shop for better rates, but I plan to stay with Central thanks to how well this (claims) was handled. Thanks!" — An Indiana Insured

    "During an intense lightning storm in our area, my 2003 Ford truck was struck by lightning and damaged the computer system which operates the truck. The entire bill was over $1,000 and the claim was submitted to Central on Wednesday, August 26 (2009), and the claims adjuster contacted me on Thursday, August 27 to confirm the claim and said he would be forwarding a claim check on Friday! This is outstanding service and I am glad that I have decided to place all my insurance with Central."— A Georgia Insured

    "I really appreciate your flexibility and prompt assistance with all aspects of this accident. Your customer service has exceeded all expectations. Fortunately, this is my first auto insurance claim, but I cannot imagine that any other insurance company could improve on Central's service."— A North Carolina Insured

    "I wanted to thank you for the courteous way you and your company took care of our claim. It is much appreciated. You were very fair and very professional in our dealings. In this day, it is extremely good to find people of your caliber. Thank you very much."— An Oklahoma Insured

    "I would like to express my appreciation for the way my recent claim was handled. I cannot begin to express how much I value the way Central Mutual, Express Auto Body, and Enterprise Rental worked together to make the experience low stress for me. I thought that customer service was a lost art, but it is alive and well at Central Mutual. Thank you again for your courtesy, efficiency, and professionalism. It was truly a relief!" — A Texas Insured

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Convenient Options for Reporting Your Claim
Central offers several convenient options to report your claim, 24 hours a day, 7 days a week:

Contact your agent. Your independent insurance agent is committed to providing the support and assistance you deserve and will work with Central to resolve your claim.

Online. Central offers the convenience of reporting or checking the status of your insurance claim online through our policyholder website, myCentral®. Visit www.central-insurance.com and click on the myCentral® link. You may also report your claim via our Facebook page or by using the myCentral® Mobile app available to myCentral® users with an Apple or Android device.

By phone. When you contact Central to report a claim, you will speak with a knowledgeable member of our Services Department who will assist you in reporting your claim.

  • Call 888-263-2924.
  • For Glass Claims, please call Central's glass network at 800-988-9808. Someone will be available to assist you around the clock.
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Financial Stability
Central is rated "A" Excellent by A.M. Best Company for our financial strength and ability to meet our ongoing obligations to our policyholders. We are invested in the long term and you can rest assured we have the substantial financial resources available to resolve your claim and fulfill the promise we made when you first became a Central policyholder.

A Commitment to Continual Improvement
Each claim is an opportunity to show you the Value of Central and we strive to provide the best service the industry has to offer. If you are less than satisfied with your Central Claims experience, we will work with you to rectify the situation to your satisfaction. We rely on your valuable input to evaluate our performance and help us continue providing top quality service.

For more information about the Central Insurance Companies or any of our quality, affordable coverages, or for an insurance quote, please contact your independent Central insurance agent.

Need a Central agent? Link to our convenient Agency Locator to find an agent in your area.