Contact Us

Home Office and Central Regional Office
(Illinois, Indiana, Michigan, Ohio)

Street Address 800 South Washington Street Van Wert, Ohio 45891 Mailing Address P.O. Box 351 Van Wert, Ohio 45891 Phone: 419-238-1010 Fax: 419-238-7626 Office Hours 8:00 a.m. to 5:30 p.m. (Eastern Time) Monday – Friday Make a Payment 8:00 a.m. to 7:30 p.m. (Eastern Time) Monday – Friday Personal Accounts: 800-786-9052 Business Accounts: 800-486-0539 Report a Loss 8:00 a.m. to 7:30 p.m. (Eastern Time) Monday – Friday 888-263-2924 Directions to the Home/Central Regional Offices

Northeast Regional Office
(Connecticut, Massachusetts, New Hampshire, New York)

Street and Mailing Address 404 Wyman Street Suite 360 Waltham, Massachusetts 02451-1270 Phone: 781-890-1752 Fax: 770-442-5440 Office Hours 8:00 a.m. to 4:15 p.m. (Eastern Time) Monday – Friday

Southeast Regional Office
(Georgia, North Carolina, South Carolina, Tennessee, Virginia)

Street and Mailing Address 11605 Haynes Bridge Road Suite 500 Alpharetta, Georgia 30009 Phone: 770-740-8000 Fax: 770-442-5440 Office Hours 8:00 a.m. to 4:15 p.m. (Eastern Time) Monday – Friday Available by phone until 5:15 p.m. (Eastern Time) Monday – Friday

Southwest Regional Office
(Arizona, Colorado, New Mexico, Oklahoma, Texas)

Street and Mailing Address 7301 North State Highway 161 Suite 320 Irving, Texas 75039 Phone: 972-401-3400 Fax: 419-238-7626 Office Hours 8:00 a.m. to 4:15 p.m. (Central Time) Monday – Friday

Report a Claim

Online: If you have a myCentral^® account, you may report your claim online.

By Phone:

• 888-263-2924
• For Glass Claims, please call Central's glass network at either 866-410-4753 or 800-988-9808, 24 hours a day.

Billing Questions

For auto, home or other personal insurance questions, contact Personal Lines Accounts Receivable.

For business insurance questions, contact Commercial Lines Accounts Receivable.

Policy Information

Please contact your independent agent if you have questions about or changes to your policy.

Technical Questions

If you have questions about or problems related to using our website, please contact Technology Support.

Agency Appointment Inquiries

If you are interested in becoming a Central agent, please contact our Agency Development Director.

All Other Inquiries

For all other claims questions, e-mail our Claims department.

For general questions about Central, please contact our Marketing department.

For comments about our website, please contact our Webmaster.

If you are not currently a Central policyholder but are interested in learning more about Central and our products, we encourage you to find a Central agent in your area using the Find an Agent link.