Contact Us
Home Office and Central Regional Office
(Illinois, Indiana, Michigan, Ohio)
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Street Address
800 South Washington Street
Van Wert, Ohio 45891
Mailing Address
P.O. Box 351
Van Wert, Ohio 45891
Phone: 419-238-1010
Fax: 800-736-7026
Office Hours: 8:00 a.m. to 5:30 p.m. (EST) Monday – Friday
Make a Payment: 8:00 a.m. to 7:30 p.m. (EST) Monday – Friday
Personal Accounts: 800-786-9052
Business Accounts: 800-486-0539
Report a Loss: 8:00 a.m. to 7:30 p.m. (EST) Monday – Friday
888-263-2924
Directions to the Home/Central Regional Offices
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Northeast Regional Office
(Connecticut, Massachusetts, New Hampshire, New Jersey, New York)
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Street Address
404 Wyman Street
Suite 360
Waltham, Massachusetts 02451-1270
Mailing Address
P.O. Box 9124
Waltham, Massachusetts 02454-9124
Phone: 781-890-1752
Fax: 800-877-2293
Office Hours: 8:00 a.m. to 4:15 p.m. (EST) Monday – Friday
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Southeast Regional Office
(Georgia, North Carolina, South Carolina, Tennessee, Virginia)
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Street and Mailing Address
11605 Haynes Bridge Road
Suite 500
Alpharetta, Georgia 30009
Phone: 770-740-8000
Fax: 800-877-2293
Office Hours: 8:00 a.m. to 4:15 p.m. (EST) Monday – Friday
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Southwest Regional Office
(Arizona, Colorado, New Mexico, Oklahoma, Texas)
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Street Address
7301 North State Highway 161
Suite 320
Irving, Texas 75039
Mailing Address
P.O. Box 152010
Irving, Texas 75015-2010
Phone: 972-401-3400
Fax: 800-733-2235
Office Hours: 8:00 a.m. to 4:15 p.m. (CST) Monday – Friday
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Report a Claim
Online: If you have a myCentralSM account, you may report your claim online.
By Phone:
- During regular office hours (8:00 a.m. and 7:30 p.m. EST, Monday - Friday): 888-263-2924
- After office hours and weekends: 877-346-0300
- For Glass Claims, please call Central's glass network at either 866-410-4753 or 800-988-9808, 24 hours a day.
Billing Questions
For auto, home or other personal insurance questions, contact Personal Lines Accounts Receivable.
For business insurance questions, contact Commercial Lines Accounts Receivable.
Policy Information
Please contact your independent agent if you have questions about or changes to your policy.
Technical Questions
If you have questions about or problems related to using our website, please contact Technology Support.
All Other Inquiries
For all other claims questions, e-mail our Claims department.
For general questions about Central, please contact our Marketing department.
For comments about our website, please contact our Webmaster.
If you are not currently a Central policyholder but are interested in learning more about Central and our products, we encourage you to find a Central agent in your area using the Find an Agent link.
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