ANNUAL REPORT 2025
Grounded in Our Promise
Evan Purmort
Chairman, CEO, President
Grounded in Our Promise
Dear Policyholders and Owners,
Every organization must answer a fundamental question: Why do we exist? For us, in our 150th year of operation, our purpose has always been to preserve the mutual promise: protecting what matters most to you, our policyholders, while ensuring the long-term strength, flexibility, and growth of our entire organization so we can serve you better across generations.
We fulfill this purpose in two essential ways: financial strength and hospitality.
In 2025, we delivered exceptionally well on both fronts. Our operating performance remained robust with a strong combined ratio, a healthy return on surplus, and solid growth in targeted commercial lines. This financial strength allows us to perpetuate consistent excellence.
We also upheld our commitment to genuine, human-centered hospitality. At its core, this means the personal touch; when it mattered most, our people delivered world-class service with responsiveness and genuine care. We promised to be there for you, and we were. In today’s rapidly changing insurance landscape, especially as AI transforms operations and experiences, we are making significant investments in technology, including our Policy Administration System, to make doing business with us easier, faster, and at lower cost to you. Our commitment remains unwavering: we will continue serving you, our owners, in the human-centered, relationship-driven way you value most.
Our independent agents and brokers remain core to our identity. These partnerships have never been stronger. Through deeper specialization, we serve you more effectively, locally, and personally, true to the mutual way.
This purpose has guided us for 150 years. I am confident our best days are ahead because we stay true to why we exist: you.
Thank you for your trust. It is our privilege to serve you.
Sincerely,
Evan Purmort
Chairman, CEO, President
02
Strategy
Focus Meets Forward Momentum
Last year, we reinforced our commitment to underwriting excellence by deepening expertise and further expanding into markets where we deliver the most value. Throughout 2025, we launched five regional large construction teams, enhanced transportation with advanced analytics and new pricing tools, and established a dedicated small-business underwriting model to streamline risk selection. Targeted investments in data and technology enabled faster, more informed decision-making across all lines of business. Our strategy continues to emphasize specialization, shaping how we expand our products and expertise to meet policyholder needs.
03
Commercial Growth
Specialization Meets Strategy
Central’s 2025 growth strategy strengthened our ability to deliver customized solutions through targeted market growth and continued product enhancements. Key updates to some of our most important coverages for construction and transportation policyholders and expansion into new states are just some of the ways we’re supporting policyholder needs while reinforcing Central’s long-term strength and stability.
SPECIALIZATION
SPECIALIZATION
UNDERWRITING EXPERTISE
UNDERWRITING
EXPERTISE
PRODUCT ENHANCEMENTS
PRODUCT
ENHANCEMENTS
VP OF GROWTH
TARGETED
GROWTH
LOSS CONTROL
LOSS CONTROL
Built for Complex Construction Risks
Throughout 2025, we expanded our Large Construction Team to address evolving construction risks. Five regional teams of dedicated large construction underwriters and loss control experts bring extensive industry expertise to their roles, delivering specialized support for large construction projects.
SPECIALIZATION
SPECIALIZATION
UNDERWRITING EXPERTISE
UNDERWRITING EXPERTISE
PRODUCT ENHANCEMENTS
PRODUCT ENHANCEMENTS
TARGETED GROWTH