Relationships

Kurtis Brown

“How often do an insurance company and agent go above and beyond for their customer in such a devastating time of need? That is truly fulfilling the promise and that’s the culture of Central.”

— Kurtis Brown


We make thousands of promises each day. Promises we’ll be there in the moments that matter to provide outstanding service and protection. Marketing Manager Kurtis Brown made that promise to his community when he joined his local volunteer fire department. Little did he know it would give him the chance to see Central fulfill the promise first hand. “We were still in the clean-up process after an early morning house fire when I saw Mark (Wilson, Principal at Central agency partner Grant Insurance) walk up to the house. He told me he had already notified Central’s Claims department, then began to help us go through the ashes to save anything that could be of sentimental value for the homeowner. Central’s claim rep was on site that morning as well, gathering information to keep the claim moving as quickly as possible. Central even authorized Mark to provide funds to the homeowner on the spot to help until their claim payment came through. When I saw the insured’s daughter a few days later, she was emotional yet thankful for the efforts of everyone involved, including Central and the agent, to help her parents through this disaster. How often do an insurance company and agent go above and beyond for their customer in such a devastating time of need? That is truly fulfilling the promise and that’s the culture of Central.”


Infographic Fulfilling Our Promises
Infographic Fulfilling Our Promises
Infographic Fulfilling Our Promises
Infographic Fulfilling Our Promises
Infographic Fulfilling Our Promises